Speech Application Development and Tuning

Appen provides application development and tuning services for the speech components of call-centre and embedded device applications. This includes:

• Human factors and dialog design
• Caller behaviour analysis
• Customised lexicon development for ASR and TTS
• Tuning of lexicons for optimisation of ASR and TTS performance
• System parameter configuration (e.g. confidence thresholds) and benchmarking

Appen has provided these services for a range of different application types, including directory assistance applications, in-car voice portals and banking applications. These services are provided in an extensive range of languages.